Privacy Policy

Calls and service-request information

A call may include your name, callback number, voice, company or facility details, job address, bay or door number, equipment information, and anything else you choose to provide. Phone systems may also process the calling number, date, time, duration, routing data, voicemail, and call disposition.

The information is used to receive and route the request, return a call, understand request fit, maintain call operations, attribute calls to the website, address quality or disputes, and respond to publisher, correction, or privacy messages.

Call tracking and recording

Call tracking numbers and dynamic number insertion may be used to connect a website visit with a call and measure which source led to it. The phone processor may hold call metadata or voicemail under its own systems and terms.

Where call recording is enabled, callers are informed at the start of the call. Calling is not treated as blanket consent to marketing or recording. Follow the notice presented on the call and do not provide information that is unnecessary for the request.

Analytics and cookies

When configured, Google Analytics 4 measures page use and referral activity, and Microsoft Clarity provides session analytics such as interaction, scrolling, and navigation patterns. These tools may process device, browser, approximate location, page, event, and cookie or similar identifier data. Clarity session analytics can include visualized interactions with the site, but the website has no form or account entry fields.

Google Analytics 4 and Microsoft Clarity may set or read cookies and similar browser storage. Their processing and retention are governed in part by the configured accounts and their own policies. Optional analytics should remain disabled unless accurate notices and required controls are in place.

Who receives information

Calls may be shared with a third-party service provider so that provider can decide whether the address, equipment, scope, and timing fit. The provider receives information needed to handle the call and is responsible for its own collection and use after the handoff.

Phone, hosting, security, Google Analytics, and Microsoft Clarity processors may receive information when their relevant services are used or enabled. Information may also be disclosed when required by law or reasonably necessary to protect the website, callers, or others.

Retention

Information is retained only as long as reasonably needed for the purpose for which it was collected, operational records, dispute handling, security, and legal obligations. Actual periods can differ by the phone, analytics, hosting, and provider systems. This policy does not promise a fixed period that those independent systems do not support.

Privacy choices

• Use browser controls to block or delete cookies and similar storage; some measurement features may then work differently.
• Use Google's Google Analytics opt-out browser add-on where supported.
• Use Microsoft's Clarity opt-out mechanism to express a preference for participating sites.
• Limit what you state on a call to information needed for the request.
• Call (616) 779-5038 and identify the message as a privacy request.

Children

This commercial facility service-request website is not directed to children. Children should not provide personal information through the phone route.

Changes and contact

Grand Rapids Dock Door Repair may change this policy when site practices, processors, or legal requirements change. A revised policy will show a new effective date. Call (616) 779-5038 for a privacy question and state that the message is for the website publisher.

See the terms of service for website-use terms and the contact page for the phone-only contact process.